Given the dynamic nature of the telecommunication market, carriers must be diligent to ensure that they are managing their entire business process as effectively as possible focusing on Data collection & transformation, different analytics and reports capturing usage, demographic information, user groups, service usage, fraud management, revenue module to capture revenue assurance, Vendor Reconciliation, Call Margin Analysis, 24/7 call center support etc.

DataSoft Systems built a comprehensive telecom suit which caters for all the aspects described above for our government owned telecom operator. The major features of this suit include:

Usage Data Transformation

  • Mediate CDRs from multiple input files and formats
  • Transform data for use by multiple OSS and downstream processes
  • Enrich call records with other information
  • Filter data according to customer-defined rules
  • Audit the flow of CDRs
  • Standardize and archive usage data to generate custom reports and perform sophisticated network analysis


Usage Data Collection

  • Deliver usage records in real-time from multiple network points
  • Support multiple switch types using standard protocols such as X.25, TCP/IP, and FTP
  • Ensure data integrity by way of its built-in verification function, detailed process auditing, and network delivery confirmation
  • View real-time status information for each Collector link, record transfer, and generated alert


Usage Analytics

  • Create custom reports showing detailed or summarized usage data
  • Correlate usage data with industry standard or user-created reference data sets for more sophisticated, meaningful reporting
  • Group, filter, and sort based on user defined time span and increment, and any number of characteristics of one or more parameters including trunk group, jurisdiction, location, etc.
  • Automatically calculated statistics including usage segregation, QoS measurements, short duration allocations, and CCS calculations
  • Schedule reports to run on a recurring cycle

CABs Revenue Assurance

  • Compare switch usage to signalling data to identify phantom traffic and other anomalies, as well as trunks with messaging incorrectly disabled
  • Enhance usage data with jurisdiction details to replicate CABs billing logic and to create detailed and summarized views of data for comparison and validation of CABs invoicing


FCC Required Rural Call Completion Reporting

  • Capture, store, and report specific call completion data points for the purpose of calculating call answer rates and Network Effectiveness Ratios for rural versus non-rural OCNs


Risk Management

  • Identify call patterns indicative of unwanted network traffic including, robo-calling, access stimulation, and auto-diallers


Fraud Management

  • Monitor all your network usage in real time
  • Identify suspicious network activity (based on abnormal call patterns, atypical call activity, hot lists shared among all Equinox clients, and subscriber information)
  • Receive automatic alerts
  • Distinguish fraud from honest customer usage
  • Investigate and manage cases dynamically and easily
  • Document fraud cases — and savings
  • Enjoy rapid and sustained ROI

Revenue Generation Assurance

  • Extract and normalize rate decks from multiple carriers for use in real-time rating, cost optimization, and route guide generation
  • Report on the variance between actual and optimal costs to determine the financial impact of sub-optimal routing
  • Determine the financial implications of rate deck changes or inserting a new carrier into call routing based on actual usage to determine the variance between actual cost, optimal cost, and potential cost
  • Generate NANP (IntraState, InterState, IntraLata) and international least cost route guides


Switch to Vendor Reconciliation

  • Compare usage data in aggregate or on a call-by-call basis to carrier detail data to identify discrepancies based on calls, duration, or effective rates
  • Generate detailed reports to document disputes


Call Margin Analysis

  • Automatically correlate ingress and egress usage from all network switches in order to identify the initial and final network endpoints for each call event
  • Apply buy and sell rates to the correlated records to determine true cost, revenue, and margin for each call event